Notice of damaged or incorrect items needs to be reported to customer service within 48 hours of delivery date.
We only replace items if they are damaged or defective. If there is an issue with your order, do not attempt to return. Take pictures to document any damage and send them to our customer service team at: info@nebraskastarbeef.com with the order number and any other pertinent information as soon as possible.
Once images of your damaged/incorrect order are received and inspected, we will send you an email to notify you that we have received your communication. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@nebraskastarbeef.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Contact us at info@nebraskastarbeef.com for questions related to refunds and returns.